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IT Support Services

B/Net bridges the technology gap for small and mid sized companies. Our experienced team will manage your IT processes, allowing your staff to focus on what it knows best.

Help Desk Services

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B/Net has a 98% satisfaction rating across all clients for outsourced help desk support.

B/Net leverages a cloud-based automated ticket support system. Our outsourced help desk team provides technically-superior and responsive on-demand support services. Whether on-site or remote, we address IT issues such as problems with email, printers, login and passwords, Internet connectivity, and more.


Managed Monthly Maintenance

We offer a monthly maintenance solution, which ensures that all systems are following IT best practices for stability and security. B/Net installs our management tools on all workstations to automate operating system updates, software security patching, weekly antivirus/malware scans, and weekly hard disk defragmentation.

IT Strategic Planning

B/Net collaborates with stakeholders to create strategic IT plans that ensure our clients’ technology supports their business goals. The plans are reviewed and updated regularly to account for inevitable changes in business priorities and new projects.

New Technology Recommendations

There are many IT hardware and software products on the market to choose from and they are constantly changing. We make it our business to keep abreast of new technologies and to understand when different technologies make the most sense. B/Net will provide you with an analysis of the pros and cons of new technologies and explain how they could improve your business operations. Further, If you decide a new technology is right for you, B/Net will work with you to implement the new technology.

IT Assessments

B/Net works with organizations who want to know how they can improve their IT systems. We offer professional, comprehensive reviews of your organization’s current IT infrastructure, technology needs and goals, and what needs to be done to align the current infrastructure with your goals. We perform a complete IT Assessment of all existing workstations, servers, networks, and cloud-based services, and include recommendations for replacements and improvements.

IT Budget and Growth Planning

Your IT operations, which encompass the computers that staff use to get their jobs done, IT services such as Internet and email, and the data and programs used in the course of doing business, must be adequately maintained. The consequences of an IT point of failure range from a minor disruption of business to a complete shutdown. To protect against the risk of a breakdown, B/Net will provide an analysis of your IT needs, help track IT expenses throughout the year, and collaborate with you to create an IT budget to maintain existing infrastructure while also planning for future growth.

IT Project Management

B/Net’s experienced project managers have strong technical expertise and can manage a range of IT projects. We apply professional project management techniques to each project, starting with planning, scheduling, staffing, and budgeting, and then work with stakeholders to ensure successful outcomes and final products. Examples of IT projects we manage include implementation and oversight of knowledge and data management techniques, remote office or user setup, office moves, and VOIP phone system selection and deployment.

IT Infrastructure

We work with our clients to determine their needs and budget and then design and build appropriate IT infrastructure according to industry best practices. IT infrastructure project and service areas include:

Virtual CIO (vCIO) Services

B/Net Systems offers vCIO services that provide your organization with deep expertise that integrates with your existing management structure. We partner with your executive leadership to provide strategic IT guidance that supports your organizational goals.  Typical service areas include: