On-Call Help Desk
B/Net leverages a cloud-based automated ticket support system. Our help desk team provides technically-superior and responsive on-demand support services. Whether on-site or remote, we address IT issues such as problems with email, printers, login and passwords, Internet connectivity, and more.
B/Net has a 98% satisfaction rating across all clients for help desk support.
Our team of IT professionals reviews our clients’ IT issues to address root causes and minimize future problems. We also proactively manage IT vendors and licensing to ensure a smooth IT operation. This reduces our clients’ need for direct hands on interactions with third party vendors.
We offer a monthly maintenance solution, which ensures that all systems are following IT best practices for stability and security. B/Net installs our management tools on all workstations to automate operating system updates, software security patching, weekly antivirus/malware scans, and weekly hard disk defragmentation.